FAQ
Questions restaurant owners ask us
Can't find your answer? Call or WhatsApp us — we usually reply within the hour during the day.
Getting started
What do I need to start?
An Android phone or iPhone and an internet connection. Install the Waitmatic app, sign in with your mobile number, and register your business. It takes about 2 minutes.
Do my customers need to install anything?
No. They get SMS and WhatsApp messages with a link that opens in any phone browser.
Can I try it before paying?
Yes. The free trial lasts 14 days and includes 30 customers and 2 staff logins. No card is needed.
Does it work for food stalls?
Yes. Food stalls use the same flow with stall wording: “It is your turn, please come to the counter” and “served” instead of “seated”.
Messages
When do customers get messages?
When they are added, every time they move up the line, when they are next, when you call them, when they arrive and when they are seated. Each goes on both SMS and WhatsApp.
Messages usually arrive within a minute of the staff tap.
What if a customer does not have WhatsApp?
They still get the SMS. Both are sent every time.
Will customers get marketing messages?
Never. Waitmatic sends only service updates about that visit.
What if staff typed the wrong number?
Tap Edit on the token screen (or on the customer card) and fix it. The first message is sent again to the right number. You can also Undo within 3 minutes.
Staff and devices
How do staff join?
The owner adds their name and mobile number in More → Staff. The staff member installs Waitmatic and signs in with that number.
We share one tablet at the entrance. Is that okay?
Yes. Each person signs in once on that device, then switches with their own PIN.
What if the internet is slow or drops?
Waitmatic is built for mobile data. If the connection drops, a red bar tells staff, and the list refreshes by itself when it comes back.
Plans and payment
What counts as one customer?
Each party you add to the queue — 1 person or a family of 8 — counts once. All messages for that visit are included.
What if I go over my monthly customers?
You keep working. Each extra customer is ₹7, added to your plan.
How do I pay?
On waitmatic.in/pay with UPI AutoPay or a card through Razorpay. The app unlocks within a minute.
Can I cancel?
Yes, any time. Your plan stays active until the end of the month you paid for. See the cancellation and refunds policy.
Privacy and safety
Who can see my customers?
Only your own staff. Each restaurant is kept separate, and customers see only their own token.
How long do you keep phone numbers?
They are deleted automatically 90 days after the customer’s last visit. You can change this between 7 and 730 days.
How do I delete my account?
In the app: More → Delete restaurant account. Or see the delete-account page.
More help: Support · Cancellation and refunds · Delete your account
Free for 14 days
Clear the crowd at your door this weekend
Set up in 5 minutes. 30 customers and 2 staff logins free, no card needed. We help you set it up over a call.